John Viola

Viola, a Centerville resident, was an irrigation contractor in the mid-1980s; 12 years ago he added pools to his repertoire. He and his crew take on just 10 or 12 projects a year, concentrating on higher-end properties, which brings him sublime satisfaction.

John Viola “I think a lot of it is the projects we’re fortunate to get involved with are in the higher end,” he says “We put a lot of emphasis on quality; our philosophy is, ‘what’s the best way we can do this and make the process comfortable and enjoyable.’” Viola, a regular award winner of the Association of Pool and Spa Professionals, maintains full control, giving him the confidence to deliver on any project that comes along.

Viola builds his business on a solid relationship with each client; it is only then, he says, that “I figure out how we can be competitive.” He realizes that quality is dependent on his team, and he chooses his crew carefully. Five of his service technicians have been with him 10 to 20 years. “It’s a team effort,” Viola says. “Everyone in the company is almost like family.”

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Mary Grauerholz

Mary Grauerholz is the communications manager of the Cape Cod Foundation and a freelance writer.

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