“We’ve had the good fortune of working for many, many fine people over the years,” says Bob McPhee, “and our whole basis for existence has always been customer service. Do what you say your going to do, communicate well, be honest and transparent, and those actions will perpetuate existence and success follows that.” McPhee goes on to credit the beginning of the company’s success to one client in particular from the ’80s, a successful financial executive whose loyalty resulted in several referrals that McPhee says provided the stability of a good foundation for the company.
“People often ask how many houses we have built through the years. I’ve never stopped to pay attention to that,” he says, “but I can tell you that we have made many, many close friendships and maintain relationships with almost every client we have ever served.”
Mike Duffany recalls a familiar photo that sits in his home. “It was a picture of a client on their new deck, and sitting practically on their lap was Todd, our oldest. He couldn’t have been more than 6 or 7 at the time. Todd is in his 30s now, and this family has been like a second family to my kids over the past few decades. Here you are trying to make a living and a family accepts your children as part of their family. How special is that? Those are the kind of relationships we are lucky enough to have as a result of this business.”
Both men talk about the personal nature of the structures they have constructed and the effect a home can have on a family, as the backdrop for every happy and meaningful interaction as a family grows, moves on and returns with new extended family. “This is one of the most personal businesses you can be in,” says Bob McPhee. “You get to know families at a very intimate level. Clients tell you what they want, what has to work in their life, what problems they need your help to solve. You meet their friends, their extended family, and you share their achievements and losses with them along the way.”
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