Next Wave: Allen Buckley
A native Cape Codder, Allen Buckley began his career at Cape Leisure in 2012 while a student at Barnstable High School. Today, he has earned the title of General Manager, handling all day to day operations of the business and eagerly managing the sales floor. Thanks to his commitment to the company and accumulated expertise in the industry, Buckley is an invaluable asset to Cape Leisure whose success will only continue to grow. ~ Brenna Collins
CCH: How did you arrive at this point in your career?
AB: I actually started out at Cape Leisure while I was in high school. I was working part time, helping out with deliveries and assembling furniture. I would come back all through college, help out through the summer months and then go back to school. After the first or second year, I started helping out on the sales floor. I had a knack for it, so I was trained in the area of sales to be an effective member of the team. After I graduated from Fitchburg State in 2017 with a degree in Business Management, I came back to assume the responsibilities of manager here.
CCH: What do you think distinguishes Cape Leisure as a business?
AB: Cape Leisure offers a wide variety of quality and high end outdoor casual furniture. We offer free delivery and set up on the Cape. We also service outside of the Cape Cod area as well. I think what drastically distinguishes Cape Leisure, beyond just our free delivery, is our customer service. We pride ourselves on that. The owner of Cape Leisure has been in this industry for nearly 40 years. There is a lot of expertise here. Cape Leisure was actually the original patio furniture store on the Cape.
CCH: What have you learned from the company as you have grown there?
AB: A lot of it has to do with the actual interaction with the customers. When I first started out, I didn’t know too much about the product. Now, I have a vast understanding of it. I want to ensure that I, or any of the sales people, and even the delivery people, know about the product and what it’s actually made of. I want to make it as easy as possible for the customer so that they know they are getting the best possible product with the best possible service.
CCH: How do you see your industry growing or changing post-pandemic?
AB: I see much more demand for outdoor living. Demand has greatly increased with the pandemic, being that we service and sell product for the home for outdoors. People were doing much more dining at their house, so they wanted the outdoor area as an extension of their home, Home living has been something that people have been looking to improve, and the outdoor space has been a particular area where people really expanded.
CCH: What advice would you give to young professionals looking to succeed on the Cape?
AB: A lot of businesses on Cape Cod are small businesses or family businesses. When I started out, I was a bit more timid, but as I came back over the years, I made sure that I would make a suggestions here and there. Whether it be accepted as a suggestion or not, I think it’s always a good idea if you see room for improvement, say something. I feel that’s something I did, and as I became more comfortable with sharing my ideas, I moved up.
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