Trust and Understanding

Being in business on Cape Cod for 20 years, you are bound to learn several valuable lessons. For New England Vacation Rentals (NEVR) those lessons are indiscernible from the principles that shape the way they work with their clients. “Our business is unique in a few ways,” Dawn Lord, General Manager, at NEVR states. “First, we have two kinds of clients; and each is equally important and valued. We provide vacation rental solutions to people who are choosing to spend their invaluable vacation time in one of the Cape Cod properties we represent. But we also service the homeowners who own the robust portfolio of homes we offer those vacationers. Both sets of clients have different needs, and different criteria and definitions of success, and that is where we really differentiate what we do in this busy market.”

Lord says it always begins and ends with reliable communication—on all sides of the business. All the years of experience gained have proven successful implementation of a few key practices that ensure satisfaction for vacationers and homeowners alike. “The majority of our team’s time is spent talking to people—to really get to know what they want and what they need,” Lord shares. “As soon as we get an inquiry for a property, we do everything to understand how they expect to enjoy the property while they are here. That allows us to provide them with the properties best suited for them. Our Rental Success Team in each office makes it their top priority to ensure that the rental home meets our property standards and is in perfect condition for our valued guests.” Due to the history and trusted relationship NEVR has established with their homeowners, most surprises are avoided.

NEVR places a strong emphasis on preserving properties through meticulous maintenance and smart revenue management strategies. “We know that for homeowners, their property is a precious investment,” Lord says. “Our team ensures that each home is well-maintained and that homeowners can earn rental income while reinvesting in their property. This balance helps maintain the homes’ value and appeal for future guests.” 

With two offices on the Cape—Chatham and Sandwich—and over 250 properties located from Plymouth to Bourne to the lower Cape area, combined with the decades of successfully connecting premium vacation properties with discerning vacationers, NEVR makes the choice of who to call for vacation properties very easy.

To view the entire portfolio of properties at New England Vacation Rentals visit newenglandvacationrentals.com.